FAQ

International Shipment

1. What courier is used for International delivery?
For International shipment, we will be using DHL services.

2. How much will it cost for shipping to my country?
The shipping fee will be calculated during checkout. It will be calculated based on the parcel weight/dimension & the delivery address/country.

3. Will I have to pay any additional taxes or duties?
All international deliveries may be subjected to import duties and taxes, which are levied once a shipment reaches your country. The general amount may vary depending on the country to which the order was shipped.

You should contact your customs office in order to find out the specific percentage. Therefore, Naelofar cannot control and is not responsible for any duties applied to your package. You will be responsible for paying any additional charges for customs clearance.

4. Can I buy for a friend/family who is staying abroad?
Yes, you can. All you need to do is be sure that you select/login using the correct country selection according to your friends/family address. You can choose and click from the list below:

For Malaysia Customer
For Singapore and Brunei Customer
For Indonesia Customer
For Other Region Customer

Shipping & Duties

Account

Order

Payment

Other Query